Journal · 10 articles
Maintenance & Troubleshooting
Keeping the system running and what to do when something dims.
Maintenance & Troubleshooting · 5 min
Cleaning Exterior Light Track and Fixtures the Right Way
Color-matched aluminum track needs a garden-hose rinse once or twice a year, never a pressure washer. Here is how to clean permanent roofline track and landscape fixtures without wrecking them.
Maintenance & Troubleshooting · 6 min
Controller Resets and Wi-Fi Issues With Permanent Lights
A permanent lighting controller that drops off Wi-Fi is usually a router change, weak signal at the garage, or a power blip. Here is what we check and why we never factory-reset.
Maintenance & Troubleshooting · 6 min
Landscape Light Fixture Maintenance in Western PA
Landscape fixtures need re-aiming after frost heave, mulch cleared from the body, lenses wiped and connections checked. Astronomical timers handle the schedule. Here is the yearly checklist.
Maintenance & Troubleshooting · 5 min
Permanent Lighting App Troubleshooting for Homeowners
Most Thraxel Lighting app problems are Wi-Fi, not lighting. Confirm the phone is on the home network, power-cycle the controller, and call Tyson if it still will not connect.
Maintenance & Troubleshooting · 6 min
Same-Day Lighting Service Calls, Explained
Thraxel diagnoses most lighting issues down to a specific pixel or section, which is why individual repairs are typically handled the same day a tech is out.
Maintenance & Troubleshooting · 5 min
What to Do When a Permanent Lighting Pixel Goes Out
One dark pixel on a permanent roofline is diagnosed individually and typically replaced the same day. Here is what causes it, what to check, and when to text Tyson.
Maintenance & Troubleshooting · 6 min
Winter Care for Permanent Lighting in Western PA
Permanent roofline lighting in IP67 silicone on 16-gauge wire needs almost no winter care. Leave the ice alone, keep the controller powered, and know what to watch after a storm.
Maintenance & Troubleshooting · 5 min
Squirrels, Chewed Wires and Lighting Repairs
A chewed wire from a squirrel or another animal is a surprisingly common repair call. Here is how it happens and how Thraxel handles it when it does.
Maintenance & Troubleshooting · 6 min
Annual Preventive Lighting Maintenance Explained
An annual maintenance visit checks pixels, connections and fixtures before a season starts, catching small issues before they turn into a bigger repair.
Maintenance & Troubleshooting · 6 min
What Thraxel's 3-Year Parts Warranty Covers
Thraxel backs every permanent lighting install with 3 years on parts and 1 year on labor. Here is what that actually covers and how a claim typically works.