Our warranty philosophy, in plain terms

What the warranty actually covers

Permanent lighting installs carry 3 years on parts and 1 year on labor. That covers the pixels, the track components and the wiring against defects, and it covers the crew's labor to diagnose and correct a problem within the first year without a separate service bill.

It is not a marketing number chosen because it sounds reasonable. It reflects how the RGBWW system is actually built: IP67 marine-grade silicone housing on 16-gauge wire, salt-tested, meant to sit through Western PA winters without the failure rates that push most warranties toward fine print.

Homeowners sometimes assume a longer warranty number automatically means a company expects more failures. It is closer to the opposite here. The parts term is set with confidence in how the system is built, and the labor term matches the window when an install issue, rather than a component defect, is most likely to surface.

Full terms are published rather than handed out only after a sale, so a homeowner comparing options can read exactly what is and is not covered at thraxel.com/warranty/ before ever scheduling a consultation.

Reading it in advance also sets the right expectation for what a service call actually looks like: a diagnosis of the specific pixel or component involved, not a broad guess at what might be wrong somewhere on the roofline.

Why individually addressable pixels change what a fix looks like

Every pixel in a Thraxel permanent system is individually addressable, which means when one fails, it fails alone. The crew can diagnose that exact pixel instead of troubleshooting a whole strand the way older string-light systems require.

That is the difference between a repair and a project. A single failed pixel is typically replaced same-day once it is reported, because the problem is isolated from the start rather than requiring the whole run to be pulled and tested.

Older RGB string systems often force a choice between replacing an entire run or living with a dark section until a bigger repair can be scheduled. Individually addressable pixels remove that trade-off, since the diagnosis points straight to the one component that needs attention.

• 3 years on parts, 1 year on labor
• Individual pixel diagnosis, not whole-strand guessing
• Typically same-day replacement once a failed pixel is identified

The philosophy behind the numbers

We built the seasonal Christmas program around a similar idea long before permanent lighting existed: any in-season problem gets a response within 24 to 48 hours, covered at no charge, whether it is a failed bulb or a wire an animal chewed through on a tree. Permanent lighting's warranty carries that same instinct forward.

The underlying belief is that a warranty should reduce a homeowner's worry, not create paperwork. If something is under warranty, the conversation is about scheduling the fix, not proving the failure was not your fault.

That belief predates Thraxel as a name. It came out of running a seasonal Christmas business where a homeowner's family was hosting a holiday gathering and needed a fix that week, not after a claims process ran its course. Permanent lighting inherited that urgency even though the stakes are usually lower.

What voids it, honestly

Warranties still have limits, and we say so rather than let a homeowner assume unlimited coverage. Damage from someone else's landscaping crew, an unrelated electrical modification, or physical damage from a storm event is a different conversation than a manufacturing defect, and it is handled as a service call rather than a warranty claim.

That distinction is not a way to avoid responsibility. It is the same distinction any honest warranty makes, and being upfront about it here matters more than pretending the coverage has no edges.

In practice, most calls that come in do turn out to be covered, since the system's marine-grade housing and individually addressable pixels are built specifically to withstand the kind of weather and wear that would otherwise cause disputes elsewhere.

Financing carries the same thinking

0% APR financing for up to 24 months is available for qualifying buyers through Thraxel's financing partner. It exists for the same reason the warranty does: removing friction between a homeowner wanting the system and actually getting it installed, without pushing them toward a decision they are not ready for.

None of this replaces the free on-site consultation, where cost, warranty and financing questions all get answered directly rather than buried in paperwork after the sale.

A homeowner deciding between financing and paying outright can ask both questions in the same visit, since the person running the consultation is the same person who can explain exactly what the warranty and the financing terms each cover.

How a warranty claim actually works

Call or text Tyson at 724-859-4390, describe what is happening, and the crew schedules the fix. There is no separate claims department to route through and no case number to track down later.

Full warranty terms are covered at thraxel.com/warranty/, and questions about how it applies to a specific property are best answered on the free consultation before install, at thraxel.com/quote/.

That directness is the whole philosophy in practice. A warranty is only as good as the speed of the person answering the phone when it gets used, and at Thraxel that person is the same one who sold the system in the first place.

It is a simple standard to describe and a harder one to actually run: diagnose it correctly, fix the specific thing that failed, and do not make a homeowner argue their way into coverage they already paid for.